Refund Policy

At FlexroVibes, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That's why we have implemented a comprehensive refund policy to ensure your satisfaction.

Eligibility for Refunds

If you find that the product you purchased from FlexroVibes does not meet your needs or if you encounter any issues with it, you may be eligible for a refund. To be eligible, the following conditions must be met:

• The product must be returned within 30 days of the purchase date.
• The product must be in its original condition, unused, and in its original packaging.
• You must provide proof of purchase, such as an order number or receipt.

Refund Process

If you meet the eligibility criteria for a refund, please follow these steps:

1. Contact our customer support team by email or phone to initiate the refund process. Please provide your order number and a detailed explanation of the reason for the refund request.
2. Our customer support team will review your request and provide you with further instructions on how to proceed.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
4. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items

While we strive to accommodate all refund requests, there are certain items that are non-refundable. These include:

• Items that have been used or damaged by the customer.
• Items that are not in their original condition or packaging.
• Gift cards.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Disclaimer: This page is for informational purposes only and does not constitute legal advice. Please refer to our official refund policy for complete details and terms.